Hours, prices, directions! The JHO Experience FREE Multimedia Tour! Espression by Lavazza café Make a day of it Complimentary Concierge Contact Us
Good news - we've got an easy (and FREE!) way to plan your day
Welcome to your ticket to the Windy City. Let us help you plan your visit -- without even leaving the comfort of your home. Our dedicated, complimentary concierge desk is here to help, exclusively serving John Hancock Observatory guests and building tenants!
Oh and just to make it more convenient for you, we're available 365 days a year! When you make it up to the 94th floor, stop by to see Ryan and Shannon at the concierge desk between 10am and 7pm.
Let us know how we can be of assistance by dropping us at note. We look forward to helping you plan your visit to Chicago!
Meet The Team
Ryan Eugene Daniels
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As our Manager of Concierge Relations and Services, Ryan Eugene Daniels is redefining what it means to drive value for our guests. He brings to the table extensive experience in concierge management at some of Chicago's top hotels and private residences, and even a leading luxury and exotic car rental and service company. Ryan's great familiarity and knowledge in just about everything Chicago will make sure you start your memorable Windy City experience on the right foot. Member of National Concierge Association. (BA, Columbia College Chicago)
Shannon Boland
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Having lead our operations team in sales and guest interaction over the last year, Shannon Boland pairs her expansive knowledge of Chicago’s hotspots with her ability to provide value without sacrificing memorable experiences. Her background in acting, both in the theatre and on screen, make her a perfect fit to set the stage for your perfect Chicago excursion. Member of National Concierge Association. (BFA, Missouri State University)